SAP Knowledge Base Article - Public

3424956 - PFS Credentials not working after password reset - Onboarding

Symptom

PFS credentials are not working as expected, even after the password was reset.

When trying to access via browser is not working, even though credentials are fine to access other SAP links.

Environment

SAP SuccessFactors Onboarding

Cause

Two Factor Authentication is enabled for that S-User

Resolution

Currently an S-user with Two-Factor Authentication enabled, will not work with PFS. This is currently the system behavior.

Keywords

PFS, 2FA, credentials, print form Services, Document, form , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions