3425111 - No task notification in user inbox when recipient send the supplier invoice exception back to sender

When user perform 'Save document and Forward for Clarification' button, the recipient receives the task notification in user inbox. However, when the recipient finish the clarification and return it to the sender, there is no task notification in sender's user inbox.

SAP Business ByDesign

1. Go to Supplier Invoicing work center.
2. Go to Invoices and Credit Memos view.
3. Search for the affected invoice ID and navigate to Exception tab.
4. Click 'Save document and Forward for Clarification' button and select the recipient employee.
5. The recipient receives the task notification in user inbox 'Clarify Invoice Exception XXX for Supplier Invoice ABC' (XXX represents the exception type and ABC represents the invoice ID).
6. However when the recipient finish the clarification and return it to the sender, there is no task notification in sender's user inbox.

This is the current system design.

If you would like additional notification sent by the system to inform the completion of this task from the recipient, you can go to Home - Inbox and click 'Subscribe to Task' to enable the email notification for the task: Complete Supplier Invoice <Supplier Invoice ID> as you wish.

Save document and Forward for Clarification, Subscribe to Task, Task, Notification, Complete Supplier Invoice, Inbox , KBA , SRD-SRM-SI , Supplier Invoicing , Problem