SAP Knowledge Base Article - Public

3425345 - Unable to view the story built on canvas page in Optimized Design Experience mode in SAP Analytics Cloud mobile application

Symptom

 Not able to view the canvas story in SAP Analytics Cloud mobile application, whereas the same story is visible in web.

Environment

SAP analytics cloud

Device - iPhone 14

Reproducing the Issue

  1. Log in to SAC mobile application.
  2. Notice that the story built on canvas page is not available.

Cause

The 'Mobile Support for Canvas page' toggle is not enabled for the story.

Resolution

  1. Open the canvas story in web.
  2. Under File, click on Edit story button. 
  3. Open Story Details.
  4. Enable the toggle- Mobile Support for Canvas page.

The story will now be visible in the mobile application.

See Also

Keywords

SAP analytics cloud, SAC mobile application, Canvas story, Enable toggle , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem

Product

SAP Analytics Cloud 1.0