SAP Knowledge Base Article - Public

3425395 - After using the Onboarding Real Time Sync, Onboarding Users are not visible in IAS

Symptom

The customer have implemented Real Time Sync using this help guide Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning | SAP Help Portal in IPS. Some Onboarding users may not be synced to IAS after running the Real Time Sync,

Environment

SAP SuccessFactors HCM

SAP Cloud Identity Services - Identity Authentication

Reproducing the Issue

In the IAS Admin Console

  1. Go to User Management
  2. Search for the Onboarding user.
    No information or user is showing

In the Data Inspector Tool 

  1. Go to Data Inspector Tool
  2. Select Table_User_Account
  3. Search for the affected users/user
  4. Check the Extension Status
    The status is 0, which means users are successfully synced.

In Execution Manage Dashboard

  1. Go to SuccessFactors Instance
  2. In the Admin Center, search Execution Manager 
  3. Select Pre-delivered integrations
  4. Check the date range for Real-time Sync
  5. Check if the Process State is Completed Successfully

In IPS, the sync job was successful

Cause

IPS tenant not migrated yet to SAP Cloud Identity Infrastructure.

Resolution

Please note the following information regarding the Real Time Sync in the Identity Provisioning tenant running on the SAP BTP, Neo environment:

The Real Time Sync may have an intermittent success rate outcome. Although a successful sync is possible, there may be issues encountered. Therefore, our engineering team recommends the migration of the IPS tenant to SAP Cloud Identity Infrastructure, as stated in this help guide Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning

"If your Identity Provisioning tenant is running on the SAP BTP, Neo environment, we recommend that you migrate to the SAP Cloud Identity infrastructure. Refer to Migrate Identity Provisioning Bundle Tenants for more information on how to migrate your bundle or standalone tenant."

To identify what type of Identity Provisioning tenant environment you have, refer to this KBA 3171247 - How to tell which infrastructure an Identity Provisioning tenant is running on

See Also

Keywords

Not synced to IAS, Onboarding , New users, IPS , IAS , Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning | SAP Help PortalMigrate Identity Provisioning Bundle Tenants , IPS, Real time sync , Onboarding sync , BTP , NEO , SAP Cloud identity , Onboarding users , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , LOD-SF-OBX-IAS , IAS User Authentication , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

Product

SAP SuccessFactors HXM Core 2311