3425395 - After using the Onboarding Real Time Sync, Onboarding Users are not visible in IAS

The customer have implemented Real Time Sync using this help guide Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning | SAP Help Portal in IPS. Some Onboarding users may not be synced to IAS after running the Real Time Sync,

SAP SuccessFactors HCM

SAP Cloud Identity Services - Identity Authentication

In the IAS Admin Console

1. Go to User Management
2. Search for the Onboarding user.
   No information or user is showing

In the Data Inspector Tool 

1. Go to Data Inspector Tool
2. Select Table_User_Account
3. Search for the affected users/user
4. Check the Extension Status
   The status is 0, which means users are successfully synced.

In Execution Manage Dashboard

1. Go to SuccessFactors Instance
2. In the Admin Center, search Execution Manager 
3. Select Pre-delivered integrations
4. Check the date range for Real-time Sync
5. Check if the Process State is Completed Successfully

In IPS, the sync job was successful

IPS tenant not migrated yet to SAP Cloud Identity Infrastructure.

Please note the following information regarding the Real Time Sync in the Identity Provisioning tenant running on the SAP BTP, Neo environment:

The Real Time Sync may have an intermittent success rate outcome. Although a successful sync is possible, there may be issues encountered. Therefore, our engineering team recommends the migration of the IPS tenant to SAP Cloud Identity Infrastructure, as stated in this help guide Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning

"If your Identity Provisioning tenant is running on the SAP BTP, Neo environment, we recommend that you migrate to the SAP Cloud Identity infrastructure. Refer to Migrate Identity Provisioning Bundle Tenants for more information on how to migrate your bundle or standalone tenant."

To identify what type of Identity Provisioning tenant environment you have, refer to this KBA 3171247 - How to tell which infrastructure an Identity Provisioning tenant is running on

• Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning | SAP Help Portal
• 3171247 - How to tell which infrastructure an Identity Provisioning tenant is running on - SAP for Me
• Migrate Identity Provisioning Bundle Tenants 

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