Symptom
- Unable to proxy as user's concurrent employments.
- Error: "Inactive username entered for the account holder" when using the employment switcher when proxied as a user.
Environment
SAP SuccessFactors HXM Core
Reproducing the Issue
- Log into affected system with provided support access.
- Proxy as the mentioned user
- See the proxy is successful.
- Switch to the proxied user's concurrent employments via the employment switcher
- See the error: "Inactive username entered for the account holder" appear until switching back to the main employment.
Cause
Proxy permissions have not been granted to the concurrent employments - only to the main employment.
Resolution
- When proxy assignment is done for the primary concurrent employment, then Employment switcher will not work.
- However, the employment switcher works for Proxy if proxy permissions are given to both employments so ensure proxy permissions are provided to all employments in the employment switcher so proxy is successful to all employments.
See Also
Keywords
Proxy, Employment switcher, error, LOD-SF-PLT-PRX, concurrent employments, Invalid username entered for the account holder, permissions, concurrent proxy not working, primary employment, multiple employements , KBA , LOD-SF-PLT-PRX , Proxy , LOD-SF-EC , Employee Central , Problem
Product
SAP SuccessFactors HCM Core all versions