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3425440 - Error while accessing the SuccessFactors SFTP

Symptom

While accessing SuccessFactors SFTP, the following error is returned: kex_exchange_identification: read: Connection reset by peer.

 

Below are the sample log:
$ sftp -vvv hcmtest@sftp10.successfactors.com
OpenSSH_8.4p1, OpenSSL 1.1.1l-fips  24 Aug 2021 SUSE release 150500.17.22.1
debug1: Reading configuration data /etc/ssh/ssh_config
debug1: /etc/ssh/ssh_config line 51: Applying options for *
debug1: /etc/ssh/ssh_config line 58: Deprecated option "useroaming"
debug3: expanded UserKnownHostsFile '~/.ssh/known_hosts' -> '/home/dseadm/.ssh/known_hosts'
debug3: expanded UserKnownHostsFile '~/.ssh/known_hosts2' -> '/home/dseadm/.ssh/known_hosts2'
debug2: resolving "sftp10.successfactors.com" port 22
debug2: ssh_connect_direct
debug1: Connecting to sftp10.successfactors.com [20.53.140.41] port 22.
debug1: Connection established.
debug1: identity file /home/dseadm/.ssh/id_rsa type -1
debug1: identity file /home/dseadm/.ssh/id_rsa-cert type -1
debug1: identity file /home/dseadm/.ssh/id_ecdsa type -1
debug1: identity file /home/dseadm/.ssh/id_ecdsa-cert type -1
debug1: identity file /home/dseadm/.ssh/id_ed25519 type -1
debug1: identity file /home/dseadm/.ssh/id_ed25519-cert type -1
debug1: Local version string SSH-2.0-OpenSSH_8.4
kex_exchange_identification: read: Connection reset by peer
Connection reset by 20.53.140.41 port 22
Connection closed


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Environment

SAP SuccessFactors HXM Suite

Keywords

SFTP FAILED_AUTHENTICATION, Authentication failed,SFTP , KBA , LOD-SF-PLT-FTPE , SFTP Login Errors , Problem

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