SAP Knowledge Base Article - Public

3425455 - Approval Notes Disappear After Replicating Contract From C4C to External System

Symptom

When you replicate a contract from C4C to an external system, the Approval Notes in the contract disappear.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Contracts work center.
  2. Go to the Contracts work center view.
  3. Search and open the Contract ID 123 (where 123 means contract ID).
  4. Click on Approval tab.
  5. Add a comment in the Approval note.
  6. Click on Save.
  7. Wait until the replication is finished.
  8. Refresh the contract.
  9. The Approval Note disappears. 

Cause

Currently, the replication of note history is not supported for contracts. If you face this scenario, the history texts will be concatenated into a single text in the external system, and will be transformed into a general comment once they are sent back to C4C.

Resolution

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available

Keywords

C4C, Contract, Contract Replication, Approval Note, Approval Note disappear. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer core applications all versions