Symptom
When looking at System > Monitor > Trace, customers may see unknown users appearing there. Examples of users are : BI_POPULARITY, DASERVICE, WRANGLING
Environment
SAP Analytics Cloud
Reproducing the Issue
- Open SAC tenant
- Go to System > Monitor > Trace
- You may see some lines of the trace table showing User Name BI_POPULARITY, DASERVICE, or WRANGLING
Cause
These are known SAC internal users.
Resolution
The users are internal and not intended for use or interaction by customers/end users. They do not consume licenses.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAC, unknown users, trace, monitor, wrangling, bi_popularity, daservice , KBA , LOD-ANA-ADM , SAC Administration , Problem
Product
SAP Analytics Cloud 1.0