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3425467 - Server Intelligent Agent does not start after SAP Business Objects custom/expand Installation.

Symptom

  • Server Intelligent Agent does not start after SAP Business Objects custom/expand Installation.
  • Install the secondary node with the below 4 services.
    • Platform Processing Services
    • Platform scheduling services
    • Admin tools
    • Database access tools
  • Below errors are found in the installation log: 

        ERROR: An unexpected internal error occurred. AddNode - CPPSchedulingService is not required by any services, but it should be because it is a Support Service. (FWM 23045)
        ERROR: An unexpected internal error occurred. AddNode - CPPSchedulingService is not required by any services, but it should be because it is a Support Service. (FWM 23045)
        ntservice Error: ChangeService: Service: BOEXI40SIAGCDODDSJB06: invalid state. Expecting: 8曥Ʃ, Got: 曤Ʃ
        ntservice Error: ChangeService: Service: BOEXI40SIAGCDODDSJB06: invalid state. Expecting: Ø曥Ʃ, Got: ﰨ曤Ʃ


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x 
  • SAP Information Platform Services 4.x
  • All Supported OS



Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Installation,BO, Custom, Expand, services, SIA, CPPScheduling , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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