3425521 - Personal Appointments Created On Google Calendar Are Getting Synchronized With SAP And Mistakenly Re-categorized As SAP Appointments (Gmail Integration)

When you create a personal appointment (with no attendees) in your Gmail calendar, after some minutes, your personal appointment becomes a SAP appointment.

SAP Cloud for Customer

1. Go to your Gmail calendar.
2. Create a new appointment with no attendees.
3. Save it.
4. After some minutes, this appointment turns into a SAP appointment.

The client has appointment auto-synchronization enabled, causing the appointment to synchronize and then be moved to the "SAP Appointment" calendar. 

To address this, the client can choose the "Private" type in Google Calendar for such placeholders.
Private appointments will not be automatically processed by the sync engine and will remain in the primary user's calendar.

Alternatively, the "Auto sync appointments" option can be disabled to prevent any appointments from being auto-synchronized.

Gmail; Appointment; Sync; Synchronization; Personal; Calendar; Attendee; 

KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

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