SAP Knowledge Base Article - Public

3425521 - Personal Appointments Created On Google Calendar Are Getting Synchronized With SAP And Mistakenly Re-categorized As SAP Appointments (Gmail Integration)

Symptom

When you create a personal appointment (with no attendees) in your Gmail calendar, after some minutes, your personal appointment becomes a SAP appointment.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Go to your Gmail calendar.
2. Create a new appointment with no attendees.
3. Save it.
4. After some minutes, this appointment turns into a SAP appointment.

Cause

The client has appointment auto-synchronization enabled, causing the appointment to synchronize and then be moved to the "SAP Appointment" calendar. 

Resolution

To address this, the client can choose the "Private" type in Google Calendar for such placeholders.
Private appointments will not be automatically processed by the sync engine and will remain in the primary user's calendar.

Alternatively, the "Auto sync appointments" option can be disabled to prevent any appointments from being auto-synchronized.

See Also

Gmail; Appointment; Sync; Synchronization; Personal; Calendar; Attendee; 

Keywords

KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2311