SAP Knowledge Base Article - Public

3425584 - Candidate with special characters in the name was exported with invalid characters - Onboarding 1.0

Symptom

  • Onboarding 1.0 candidate exported with invalid characters.
  • Standard export data for new hires exported the user's last name with unexpected characters.
  • Sample Correct Last Name: Ramírez
  • Sample Exported Last Name: Ramírez 

Environment

SAP SuccessFactors Onboarding

Cause

This has been confirmed as a product defect by the Engineering Team and are working on a permanent fix.

Resolution

WORKAROUND:

  • Open the file via Notepad/Notepad++
  • Notepad/Notepad++ will show the characters properly.

PERMANENT FIX: ONB-34832

  • The Engineering Team has introduced a code-fix and awaiting confirmation for the fix version and deployment date.

NOTE!! This KBA will be updated once the fix version has been confirmed. Kindly monitor this KBA for updates.

Keywords

ONB-34832, Export, NewHireStandardExportFeature, New Hire Export, Special Character, Invalid Characters, ONB1.0, OBD, Onboarding , KBA , LOD-SF-OBD-REP , Reporting & Analytics, Data Imports & Exports , Bug Filed

Product

SAP SuccessFactors Onboarding 2311