SAP Knowledge Base Article - Public

3425609 - Error "Unable to initiate onboarding process. [ErrorCode - 1; ErrorMessage- Unknown or expired Ticket]" - Onboarding 1.0

Symptom

See error while initiating Onboarding from Recruiting:

Unable to initiate onboarding process. [ErrorCode - 1; ErrorMessage- Unknown or expired Ticket] 

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Initiate Onboarding from Recruiting
  2. See error: Unable to initiate onboarding process. [ErrorCode - 1; ErrorMessage- Unknown or expired Ticket]

Cause

Cross-code configuration:

e.g. BizX instance is in DC2 Production, but currently connecting to ONB account which is in DC2 Preview.

(For SAP Support only) Backend log: please check internal memo.

Resolution

Connect instances which are both in the same Preview or both in the same Production environment.

See Also

2278910 - Receiving Error: "Unable to initiate onboarding process. Reason: Unknown Error."- Onboarding 1.0 / RCM

Keywords

Initiate Onboarding from Recruiting, Unknown or expired Ticket, request was unauthorized , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding all versions