SAP Knowledge Base Article - Public

3425622 - Bank Statement reversal error "An error occurred. Please create an incident on component FI-FIO-AR"

Symptom

During reversal of bank statement error message in the Job log states: "An error occurred. Please create an incident on component FI-FIO-AR"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Enter App Manage Bank Statements. Due to any reasons reverse the bank statement.
  2. Reversal of bank statement fails. Statement Status is "Reversal Errors".
  3. Enter the bank statement and check Reversal Log.
  4. Log Status is Error.
  5. Check the Error.
  6. In the next screen you can see the reason of the error: "An error occurred. Please create an incident on component FI-FIO-AR".

Cause

In Job Details under Parameter Section the Reversal reason is invalid (blank).

Resolution

Try to reverse the bank statement again and consider valid reversal reason.

Keywords

bank statement, reverse, reversal, reason, job log, error, status, Manage Bank Statements, Reversal Log,  , KBA , FI-BL-PT-BA-2CL , bank statement (Public Cloud) , Problem

Product

SAP S/4HANA Cloud all versions

Attachments

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