3425667 - Error getting data from source with: Error: Get SolMan Data failed with error AxiosError: Request failed with status code 502.

During the synchronization between Signavio and Solution Manager the following error emerge: Error - Sync errored for ObjectType: FOLDER with error: Error getting data from source with: Error: Get SolMan Data failed with error AxiosError: Request failed with status code 502.

The important part of this error message is 'Get SolMan Data failed with error AxiosError: Request failed with status code 502'. The 502 error is actually a network failure and occurs when a server acting as a gateway or proxy receives an invalid or faulty response from another server in the communication chain. As the message also includes 'Get SolMan Data failed', it points to the connection between BTP and Solution Manger instance. You can check, if there is a general connection issue in the subaccount going to 'Connectivity' > 'Destinations' and clicking on the 'Check availability of destination connection' icon (the connection icon looks a bit like a snowflake) by the respective Solution Manager entry on the destination list. After clicking, a popup window 'Check Connection' will appear and the examination starts. If the result is connection failure, please check the cloud connector and network configuration, e.g. if there were changes in the network as changes in the IP addresses of the server instances etc.

502, error, solman, solution manager, bpmc, connector, sync, synchronization, synchronisation, failed, status code , KBA , BPI-SIG-CA-BMB , business process model connector for SAP Signavio solutions , Problem