Symptom
See error while uploading custom onboarding document template:
ChangeSet index 1 - Virus was found in the file and was not uploaded
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Maintain Onboarding and Offboarding Document Templates
- Upload the PDF document
- See error: "ChangeSet index 1 - Virus was found in the file and was not uploaded"
Cause
- "Active Content Detection" option is enabled in Provisioning, hence Virus scan service is reporting error.
- Active content (e.g. macro) exists in the PDF document uploaded.
(For SAP Support only) Backend log: please check internal memo.
Resolution
Disable "Active Content Detection" option in Provisioning >> Company Settings (with help of implementation partner), or sanitize the PDF document and remove the active content.
See Also
2519748 - How SF Handles Security/Virus Scanning for Resumes or Attachments in Recruiting
Keywords
Onboarding document template, PDF, ChangeSet index 1, virus, Active Content Detection , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem