3425829 - Issues within Rewards and Third Parties - Rewards & Recognition

Errors are seen while establishing a Single Sign-On (SSO) Connection with Redemption Partner, uploading SAML file or with refunds.

• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Rewards & Recognition

Usually issues on the third party step of the integration is not related to SAP. Before opening a ticket with SAP Support, please engage the third party support. If it is concluded that issue is on SAP side, please provide investigation details from the redemption partner when opening the ticket.

Regarding issues or request for refund, please confirm if refund is activated on customer Production tenant and is the Xoxoday’s attempt to refund via SFSF API for failed or cancelled orders, for both cases it should be checked with the third party support. Same as mentioned above, in case it is concluded that issue is on SAP Side, please ask your third party support to provide details about why SFSF Refund API cannot be used before opening a ticket.

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