Symptom
When opening an applicant's profile in the Latest Applicant Workbench the screen goes blank and you cannot navigate from the page
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting > Job Requisitions > Select a Job Requisition > Candidates
- Switch to the Latest Applicant Workbench
- Click on any candidate's application
- The screen opens as expected for a moment, but then goes blank and only the background of that page is shown
Cause
Misconfiguration of the enum fields on the Job Application Template where values are not defined correctly.
Resolution
Ensure you set the values correctly for enum values for fields like "currency"
Example Only:
<field-definition id="currency" type="enum" required="false" custom="false">
<field-label mime-type="text-plain"><![CDATA[Currency]]></field-label>
<enum-value value="EUR">
<enum-label><![CDATA[EUR]]></enum-label>
</enum-value>
<enum-value value="GBP">
<enum-label><![CDATA[GBP]]></enum-label>
</enum-value>
<enum-value value="USD">
<enum-label><![CDATA[USD]]></enum-label>
</enum-value>
<default-value>USD</default-value>
</field-definition>
See Also
- 3169372- How to update the Currency fields options through Manage Templates? - Recruiting Management
- What's New Viewer: Enhanced Search Functionality for Redesigned Applicant Workbench
Keywords
Redesigned Applicant Workbench, Latest Workbench, Job Application, Error, blank, redirect, frozen, enum, values, currency , KBA , LOD-SF-RCM-APP-LWB , Latest applicant WorkBench , Problem
SAP Knowledge Base Article - Public