3425966 - Error "Product for item is missing" when requesting the external pricing for a ticket

Symptom

When creating a ticket and requesting the external pricing of the ticket, the product id is removed.
The error "Product for item is missing" is displayed.
The Service interface involved is ServiceRequestRequestExternalSalesDocumentDataOut.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

External pricing, product id, error, ServiceRequestRequestExternalSalesDocumentDataOut, SAP Cloud for Customer core applications 2311, ID mapping, ERP materials, Edit ID Mapping for Integration, Product for item is missing , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-SRP-INT , Ticket Interactions , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.