3426357 - "Payload is not logged or payload has already been purged" message - API Audit Log

You are using OData API Audit Log or SFAPI Audit Log features and you are facing the following message when trying to see the Payloads:

SAP SuccessFactors HXM Suite

1. Go to OData API/SFAPI Audit Log feature;
2. Click on the "..." button (last column) of a line;
3. Open the Request Payload or Response Payload tab;
4. See the message;

There are some possible causes:

1. API call with failed status scenario: "Enable Payloads in OData API Audit Log for Edit Errors" option not enabled (under Audit Logs Settings);
2. API call with successful status scenario: "Enable All Payloads" option not enabled (under Audit Logs Settings);
3. If the settings above are correctly set, this means the OData API/SFAPI Audit Log feature has reached the maximum log retention and started to purge the older ones;

These are the resolutions for each cause:

1. Go to Audit Logs Settings feature > Select the tab for the API protocol being used (OData API or SFAPI) > Enable the "Enable Payloads in OData API Audit Log for Edit Errors" option:
   
2. Go to Audit Logs Settings feature > Select the tab for the API protocol being used (OData API or SFAPI) > Enable the "Enable All Payloads" option (full instructions in the KBA 3141692):
   
3. Expected behaviour. Nothing can be done;

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