Symptom
When trying to delete a Service Catalog, the Catalog is not getting deleted.
Environment
SAP Service Cloud Version 2
Reproducing the Issue
- Go to User Menu.
- Go to Settings.
- Search for Service Catalogs.
- Select Catalog Definition.
- Notice that the Delete button is greyed out for Active and Inactive Catalogs.
Cause
Catalogs can be deleted only till they are in 'Draft' status.
Resolution
This is the current standard behavior of the system. Once a Catalog is Activated, it can only be set to 'Inactive' and not deleted.
See Also
Help Document - Service Catalogs
Keywords
Service Catalog, Delete, Inactive Status , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0