SAP Knowledge Base Article - Public

3426364 - Unable To Delete Service Catalog


When trying to delete a Service Catalog, the Catalog is not getting deleted.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to User Menu.
  2. Go to Settings.
  3. Search for Service Catalogs.
  4. Select Catalog Definition.
  5. Notice that the Delete button is greyed out for Active and Inactive Catalogs.


Catalogs can be deleted only till they are in 'Draft' status.


This is the current standard behavior of the system. Once a Catalog is Activated, it can only be set to 'Inactive' and not deleted.

See Also

Help Document -


Service Catalog, Delete, Inactive Status , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0