SAP Knowledge Base Article - Public

3426364 - Unable To Delete Service Catalog

Symptom

When trying to delete a Service Catalog, the Catalog is not getting deleted.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to User Menu.
  2. Go to Settings.
  3. Search for Service Catalogs.
  4. Select Catalog Definition.
  5. Notice that the Delete button is greyed out for Active and Inactive Catalogs.

Cause

Catalogs can be deleted only till they are in 'Draft' status.

Resolution

This is the current standard behavior of the system. Once a Catalog is Activated, it can only be set to 'Inactive' and not deleted.

See Also

Help Document -  https://help.sap.com/docs/CX_NG_SVC/56436b4e8fa84dc8b4408c7795a012c4/5f929e13c13d4b0db44f5ef91bda34fd.html?q=service%20catalog

Keywords

Service Catalog, Delete, Inactive Status , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0