SAP Knowledge Base Article - Public

3426539 - Archiving Quotations Are Not All Archived

Symptom

All sales quote are archived in the system, However archived Sales quote are all existing is sales quotes., means archiving sales quote did not happen.

Environment

SAP Cloud for Customer

Reproducing the Issue

Perquisite: User has archived all sales quotes in system.

  1. Go to Sales work center.
  2. Go to Sales Quote work center view.
  3. Search results shows the list of all Sales Quotes which should have been Archived.
  4. Expected result should show zero/ or none of the Sales Quote, as all Sales quotes are archived.

Cause

The Archiving action is performed in absence of an Active project in Implementation project, Hence the fine tunning activity will not available to check Archiving configuration for Sales Quote.

Resolution

Archiving of Sales Quote can be performed for Active project in Tenant. This cannot be performed in  absence of an active project.

Execute the following steps to identify an existing Active project in the system.

  • Go to Business Configuration
  • Go to Implementation Project
  • Check for the Active Project
  • Go to Open activity Project 

Keywords

Archiving, Sales Quote & Fine tune activity , KBA , LOD-CRM-ARC , C4C Archiving , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions