3426833 - Details provided during Personal Data Collection, not purged after cancelling Onboarding

When onbordee completes Personal Data Collection, some information that they provided when they completed Personal Data Collection for another job requisition, is already pre-filled.

Success Factors Onboarding

1. Initiate new external candidate from Recruiting
2. Onbordee completes Personal Data Collection and Additional Data Collection
3. Onbordee can be seen in Manage Pending Hires
4. From ONB Dashboard > Actions > Cancel onboarding
5. Initiate same candidate again from Recruiting, for a different requisition
6. See some information are pre-filled even if they were not mapped from RCM to ONB

Examples of fields: Region of Birth, Gender, Addresses information

Customer expectation is that these info were all delete after cancelling onboarding in point 4.

Expected behaviour. 

• SAP Engineering confirmed that data does not get purged when cancelling Onboarding.

• You need to delete all data that you wish to be erased. Before cancelling onboarding, delete the data from ONB Dashboard > Actions > New Hire Data.

If you would like this behaviour to change you can submit a request in the Community Portal, see KBA 2090228, so it can be considered to become a possible enhancement for future releases.

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products

Cancel onboarding, data, information pre-filled, initiate onboarding again , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem