Symptom
When onbordee completes Personal Data Collection, some information that they provided when they completed Personal Data Collection for another job requisition, is already pre-filled.
Environment
Success Factors Onboarding
Reproducing the Issue
- Initiate new external candidate from Recruiting
- Onbordee completes Personal Data Collection and Additional Data Collection
- Onbordee can be seen in Manage Pending Hires
- From ONB Dashboard > Actions > Cancel onboarding
- Initiate same candidate again from Recruiting, for a different requisition
- See some information are pre-filled even if they were not mapped from RCM to ONB
Examples of fields: Region of Birth, Gender, Addresses information
Customer expectation is that these info were all delete after cancelling onboarding in point 4.
Cause
Expected behaviour.
Resolution
• SAP Engineering confirmed that data does not get purged when cancelling Onboarding.
• You need to delete all data that you wish to be erased. Before cancelling onboarding, delete the data from ONB Dashboard > Actions > New Hire Data.
If you would like this behaviour to change you can submit a request in the Community Portal, see KBA 2090228, so it can be considered to become a possible enhancement for future releases.
See Also
Keywords
Cancel onboarding, data, information pre-filled, initiate onboarding again , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem