SAP Knowledge Base Article - Public

3426877 - Rewards & Recognition Milestone Awards Not Being Created

Symptom

Milestones eligibility job is running everyday but no awards are being created.

Environment

SAP SuccessFactors Rewards & Recognition

Reproducing the Issue

  1. Employee has reached a milestone
  2. Milestone eligibility job is scheduled to run everyday 
  3. Create milestone award is not triggered and no award is created 

Cause

Due to internal error, milestone awards are currently not getting generated in case the job "Identifies eligible users for milestone awards" is scheduled to be recurring.

Resolution

This is tentatively scheduled to be fixed in patch 2311p22. Patch dates can be reviewed on SAP SuccessFactors - Patch Details.

As a workaround, manually run the milestone eligibility job daily. Please note that only the eligibility job needs to be triggered manually, create milestone award job will automatically run after the milestone eligibility job if there would be any eligible user on the job run date.

Keywords

success factors, sf, sfsf, RNR, Rewards, Milestone award, Milestones eligibility job, Create, Receive, No award created, RNR-6751, KI2311, PTCH-43313 , KBA , LOD-SF-RNR-MIL , Milestone Awards , Known Error

Product

SAP SuccessFactors Compensation 2311