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SAP Knowledge Base Article - PreviewSymptom
Service and Support team determination method is incorrect on tickets when the Assigned To field is manually populated.
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Environment
SAP Cloud for Customer core Applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Determination method, Service and Support Team, Agent, Party Determination, Involved Party , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-RC-PAP , Party Processing , Problem
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