Symptom
When replicating a C4C ticket outbound it is not generating Service Order due to an error in C4C application, "External code for TextCollectionTextTypeCode XXXX (Reply from Customer) of Map Group YY could not be determined", with XXXX representing the external code for code list mapping and YY representing the code list mapping group.
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Environment
- SAP Cloud for Customer.
- SAP ERP.
- SAP S4/HANA.
Product
Keywords
Code List Mapping, TextCollectionTextTypeCode, Business Configuration, External Code, Mapping group, FollowupDocumentCreationRequestFromServiceRequestCreationOut , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem
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