3426920 - Error Message appearing on Purge Request Monitor

• This error message prompts when accessing the Purge Request Monitor: "Error occurred, please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again." 
• When the page is refreshed or if the OK button on the dialog box is clicked, the page loads fine. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Core 

1. Login to instance. 
2. Go to Purge Request Monitor and the results tab
3. Error message prompts. 

Country is a required object to use the DRTM Master Data and the standard element country is not configured on the data model.

As a customer, you can go to your Manage Business Configuration tool on your instance and enable the Country standard element. You can do this by following the steps below: 

1. Go to Manage Business Configuration 
2. Under Employee Profile, Expand the Standard
3. Enable the Country and Save the changes. 

OR, you can also ask your partner to access your Provisioning and edit the data model and add the country element. If you do not have a partner, you can create a ticket to LOD-SF-PLT-DRM along with your explicit approval to edit your data model via your Provisioning. 

• Deprecation of Purge Inactive User Request Type
• 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users