Symptom
When trying to attach a document on the profile, the document does not upload and the page keeps loading.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
1. Go to an employee profile;
2. Click on Edit Biographical Information;
3. Select a file to attach;
4. After waiting for the file to update, it does not update.
The page keeps loading.
Cause
This scenario can happen due to a configuration change or instance refresh.
Resolution
Go to Configure Document Management and select Correct Document Storage Object from SF or opentext and then save it.
In case the above option does not appear, select "SuccessFactors" > "Submit".
See Also
2583744 - Background Block Loading After Adding Attachment Field in Manage Business Configuration
2799607 - Setting up Attachments in BCUI - SAP SuccessFactors Employee Profile
Keywords
unable to attach documents, attachment keeps loading, file keeps loading, file is not updated, document not updated, attachment loading, employee central , KBA , LOD-SF-EC-PER-BIO , Biographical Info - Config, Rules, RBP, UI , Problem