SAP Knowledge Base Article - Public

3426980 - Unable to attach documents, page keeps loading

Symptom

When trying to attach a document on the profile, the document does not upload and the page keeps loading. 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Go to an employee profile;
2. Click on Edit Biographical Information;
3. Select a file to attach; 
4. After waiting for the file to update, it does not update.

The page keeps loading.

Cause

This scenario can happen due to a configuration change or instance refresh.

Resolution

Go to Configure Document Management and select Correct Document Storage Object from SF or opentext and then save it.

See Also

2583744 - Background Block Loading After Adding Attachment Field in Manage Business Configuration
2799607 - Setting up Attachments in BCUI - SAP SuccessFactors Employee Profile

Keywords

unable to attach documents, attachment keeps loading, file keeps loading, file is not updated, document not updated, attachment loading, employee central , KBA , LOD-SF-EC-PER-BIO , Biographical Info - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Onboarding 2311