Symptom
Receiving "Add Item action is not available in this status" when opening Product Configuration Preview.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Enter Setup
- Open a product configuration
- Go to layout tab
- Open "Configuration Preview"
- Error message is displayed.
Cause
Configuration Preview impersonate the action of adding a product to the quote, therefore, the action needs to be set in Workflow. In addition, the filter saved in Quotation tab is also taken into consideration, meaning the tab could be defined in another place, to check that, Log entry should contain information on tabId.
Resolution
If the tabId is set to 2, this means the filter is set to Waiting for Approval tab, which can be changed by performing these steps:
- Go to Quotation page
- Enter My Quotes tab
- Open filter and saves it.
Keywords
Add, Item, Configuration, Preview, Layout, Product, Quotation, Filter, My Quotes, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error