SAP Knowledge Base Article - Public

3427109 - Error message when using configuration preview in setup

Symptom

Receiving "Add Item action is not available in this status" when opening Product Configuration Preview.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Enter Setup
  2. Open a product configuration
  3. Go to layout tab
  4. Open "Configuration Preview"
  5. Error message is displayed.

Cause

Configuration Preview impersonate the action of adding a product to the quote, therefore, the action needs to be set in Workflow. In addition, the filter saved in Quotation tab is also taken into consideration, meaning the tab could be defined in another place, to check that, Log entry should contain information on tabId.

Resolution

If the tabId is set to 2, this means the filter is set to Waiting for Approval tab, which can be changed by performing these steps:

  1. Go to Quotation page
  2. Enter My Quotes tab
  3. Open filter and saves it.

Keywords

Add, Item, Configuration, Preview, Layout, Product, Quotation, Filter, My Quotes, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024