SAP Knowledge Base Article - Public

3427192 - Search functionality is not working for compound fields

Symptom

Search functionality shows no results found for compounds fields.

Environment


SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  • Go to navigation menu and choose any service example accounts
  • open any account service
  • Go to user  profile and Start Adaptation
  • Click on add field option
  • Expand any compound field  (field that has sub fields), example Addresses , expand it , you will see entities like location, language etc.
  • Now collapse the compound field and search for sub field entity , that was inside the compound field
  • The search shows no result

Cause

Search executes only for the same level hierarchy in Add Fields.

Resolution

To search for the child element/ entity we suggest to first drill down to the required structure and search.

Keywords

KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0