SAP Knowledge Base Article - Public

3427284 - Error when Hiring the candidate from Onboarding in Manage Pending Hire


For Onboarding candidate with a past hire date, when the assigned position has a child position, after being hired from Manage Pending Hires and after HRIS Sync, the document transfer will fail due to the document recipient still being an external user.

Error popup when submitting hire from Onboarding:

Sorry an error occurred while executing position processes. Takeover Direct Reports of position to new recruit failed. com.successfactors.db.dao.DAOException: SQLException caught: IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK


SAP SuccessFactors Onboarding


  • The document transfer happens before the Onboarding external to internal convert job, so the user is still an external user.
  • This is a known issue and our Engineering Team are working on a fix for the same


Permanent Solution:

  • The fix date is yet to be decided. 
  • Kindly follow the KBA for the fix date.


  • Before the permanent fix comes out, we would like suggest to complete the Manage Pending Hire process before the hire date to avoid such exception.
  • If the hire date passed, to finish the Manage Pending Hire without document transfer. 


KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Onboarding 2311