Symptom
Dump " 500 internal server error" occurs while viewing output history in the Customer Invoicing work center
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Customer Invoicing Work Center
- Navigate to the Invoice documents Work Center View
- Select any Invoice Id & Open it
- Navigate to Output History tab
- you will get Dump " 500 internal server error"
Cause
The cause for this issue is template name & description are missing for the particular form template.
Resolution
You need to maintain template name & description in the Form Template Maintenance.
Follow below steps:
- Go to Application and User Management Work Center
- Navigate to Form Template Maintenance Work Center View
- In the Advanced Filter select Template Group Name
- Choose Go & select affected Form Template
- Select Actions and Maintain General Information
- Provide Name & Description
- Save the Changes
Keywords
500 internal server error, Customer Invoicing, Output History, Form Template details , KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions