SAP Knowledge Base Article - Public

3427305 - Dump Occurs While Viewing Output History in the Customer Invoicing

Symptom

Dump " 500 internal server error" occurs while viewing output history in the Customer Invoicing work center

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to Customer Invoicing Work Center
  2. Navigate to the Invoice documents Work Center View
  3. Select any Invoice Id & Open it
  4. Navigate to Output History tab
  5. you will get Dump " 500 internal server error"

Cause

The cause for this issue is template name & description are missing for the particular form template.

Resolution

You need to maintain template name & description in the Form Template Maintenance.

Follow below steps:

  1. Go to Application and User Management Work Center
  2. Navigate to Form Template Maintenance Work Center View
  3. In the Advanced Filter select Template Group Name
  4. Choose Go & select affected Form Template
  5. Select Actions and Maintain General Information  
  6. Provide Name & Description
  7. Save the Changes

Keywords

500 internal server error, Customer Invoicing, Output History, Form Template details , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions