Symptom
- It is not possible to create an expense report by uploading a receipt photo in mobile app.
- Error: 'Extraction not possible, cd 362, try again or create the expense manually'
- The issue occurs although the scoping question 'Do you want to enable data extraction from attachments for automatic expense creation?' is scoped in the system
Environment
SAP Business ByDesign
Reproducing the Issue
- Use Mobile App
- Try to uploading a new picture of an expense respectively using the Button <Extract> in the mobile app
- Error Message: 'Extraction not possible, cd 362, try again or create the expense manually'
Cause
The error indicates a backend inconsistency.
Resolution
Create an SAP incident so that development can check and solve this issue.
Keywords
attachment; via; out of; travel; picture; pdf; jpg; , KBA , AP-ERM-ER-ML , Expense receipt scanning API , AP-LM-PRV-BLR-DEV , System & Tenant Provisioning Bangalore Development , Problem
Product
SAP Business ByDesign all versions