SAP Knowledge Base Article - Public

3427399 - Error: 'Extraction not possible, cd 362, try again or create the expense manually' in Mobile App

Symptom

  • It is not possible to create an expense report by uploading a receipt photo in mobile app.
  • Error: 'Extraction not possible, cd 362, try again or create the expense manually'
  • The issue occurs although the scoping question 'Do you want to enable data extraction from attachments for automatic expense creation?' is scoped in the system  

 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Use Mobile App
  2. Try to uploading a new picture of an expense respectively using the Button <Extract> in the mobile app
  3. Error Message: 'Extraction not possible, cd 362, try again or create the expense manually'

Cause

The error indicates a backend inconsistency.

Resolution

Create an SAP incident so that development can check and solve this issue.

Keywords

attachment; via; out of; travel; picture; pdf; jpg; , KBA , AP-ERM-ER-ML , Expense receipt scanning API , AP-LM-PRV-BLR-DEV , System & Tenant Provisioning Bangalore Development , Problem

Product

SAP Business ByDesign all versions