SAP Knowledge Base Article - Preview

3427473 - Workforce Suite Mobile App Stuck on Logo Screen When Trying to Login

Symptom

Sometimes users will experience issues with logging on the mobile app even though they can successfully login using a web browser. After entering in their account name and hitting Next, they will often see a screen with just the Workforce brand logo (or a custom logo for the account if they have that configured). This may happen either before or after the actual sign-in step.

Again, this only occurs with the mobile app. Attempts to log in through a browser using the public URL work fine. So the account itself is working, but the mobile app is not.

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Environment

Workforce Suites (All versions)

Product

SAP Time and Attendance Management by WorkForce Software all versions

Keywords

KBA , XX-PART-WFR-TAM , SAP Time and Attendance Management by Workforce Software , Problem

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