SAP Knowledge Base Article - Public

3427612 - Incorrect email is triggered from RCM when a candidate moved from any in-progress status to the Requisition Closed status

Symptom

Incorrect status triggered emails are sending to Candidates after they are automatically moved to the Requisition Closed status, when the Job Req gets closed through the Hiring of another Candidate.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to a Job Requisitions where Candidates are in in-progress statuses.
  2. Move 1 Candidate to the Hired status, which should trigger the Job Requisition Closed warning message if you have this setting enabled in Manage Recruiting Settings.
  3. Click OK
  4. The other Candidates in in-progress statuses should automatically get moved to the Requisition Closed Status.
  5. Some Candidates will get sent a duplicate status triggered email after this action, which was configured for the previous status they were in prior to getting moved to the Requisition Closed Status.
  6. This issue is happening randomly, there is no identified pattern for replicating this behaviour as of now.

Resolution

This is an issue that Engineering are aware of, and they are working on resolving the issue currently.

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Keywords

INC7271431 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Known Error

Product

SAP SuccessFactors Recruiting all versions