SAP Knowledge Base Article - Public

3427686 - Candidates automatically disposed to Requisition Closed status do not receive notification - Recruiting Management


Candidates automatically disposed to Requisition Closed status sometimes do not receive the configured status triggered email notification.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Enable the "Automatically disposition non-selected in-progress applicants on closed requisitions to status 'Requisition Closed'" in Admin Center > Manage Recruiting Settings;
  2. Enable the status triggered notification in Requisition Closed status in the applicant status set settings;
  3. Complete the hire process for candidate(s).


Depending on how the hiring process has been conducted, we can identify two possible scenarios:

Scenario 1: Candidate Hired into EC directly from Recruiting

In this situation, the candidates will receive the email.

Scenario 2: Candidate Hired into EC from Recruiting via Onboarding

In this scenario, the candidate does not receive the email notification. This behavior is caused by specificities in the Onboarding integration, and the Engineering team has addressed it with a code-fix. The fix will be available in the 1H 2024 (b2405) Release. Once implemented, candidates hired via Onboarding 2.0 will also receive the email notification.

Note: the fix will apply only for Onboarding 2.0.


status, trigger, email, RCM, EC, OBX, ECT-230270 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions