SAP Knowledge Base Article - Public

3427766 - Tiles and Dashboards are not visible in Report Center

Symptom

  • Despite granting the necessary user permissions, Analytics Tiles and Dashboards are not available in Report Center (user has Create Report, Run Report, Detail report and Analytics Tiles and Dashboards permission)
  • Instance is a new tenant created after 2H 2023 release

Environment

SAP SuccessFactors People Analytics

Reproducing the Issue

1. Go to  Report Center

2. Click New button

3. Notice that Tiles and Dashboard options are missing.

4. Go to Manage Dashboards from Admin Center or Tool Search

5. Click on Manage Analytics Tiles and Dashboards

6. Notice that the Build Tile button is missing

Cause

Tenant or Instance was created after 2H 2023 release and is a new customer tenant.  Dashboards are no longer available for new customers.

Resolution

Check the Instance Creation Date.
As of 2H 2023 release, Tiles & Dashboards will no longer be enabled for new customers or tenants  as this is part of classic reporting.  Please refer to the following blog post:
Retirement of Canvas, Table, Tiles/Dashboards and Classic Report Types - Innovation Alert
https://community.sap.com/t5/product-and-customer-updates/retirement-of-canvas-table-tiles-dashboards-and-classic-report-types/bc-p/295768
"We will no longer be providing Tile & Dashboard reports as an option for net-new customers provisioned after the 2H 2023 release"

See Also

Retirement of Canvas, Table, Tiles/Dashboards and Classic Report Types - Innovation Alert
https://community.sap.com/t5/product-and-customer-updates/retirement-of-canvas-table-tiles-dashboards-and-classic-report-types/bc-p/295768

Keywords

tiles, dashboards, missing, retired, sunset, legacy, new customer, new tenant , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem

Product

SAP SuccessFactors HXM Core 2311