SAP Knowledge Base Article - Public

3428174 - Email services - email triggers not populated - Onboarding

Symptom

When create standard or custom email template, in the step 2 to select the email trigger, no results are populated in email trigger dropdown.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Email Service
  2. Manage Template
  3. Select any standard email template
  4. Go to step 2 "Select Trigger". This dropdown menu is blank.

Cause

RBP email permission is missing.

Resolution

Make sure user has following permission setting are provided to user:

Configure Email Framework Permissions

  • Configure Email Categories
  • Configure Email Triggers
  • Configure Email Templates
  • Configure Audit Trail
  • Allow Resend Emails

Email Framework Object Permissions

  • EmailMessageView/Edit
  • EmailReminderStateView/Edit
  • EmailScheduleStateView/Edit
  • EmailSettingsView/Edit
  • EmailTemplateView/Edit
  • EmailTemplatePartView/Edit
  • EmailTriggerView/Edit
  • EmailTriggerCategory

Keywords

OBX, Email Trigger, trigger picklist, email permission, permission, email framework, object permissions email, configure email , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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