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SAP Knowledge Base Article - PreviewSymptom
You are using Chat and Messaging but have observed that the Sales Data is missing and not displayed as it is in the Phone Call activity.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2311
Keywords
Chat, Messaging, Sales Organization, Distribution Channel, Division, Sales Territory , KBA , LOD-CRM-ACT , Activities , Problem
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