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3428240 - Error on running setup.sh "Error: Could not load Curses library through Perl, and so UI cannot displayed. Please check platform requirements."

Symptom

When running setup.sh, the install completes immediately with the following message:

  • Finished, return code is 0

From the install logs:

  • "Error: Could not load Curses library through Perl, and so UI cannot displayed. Please check platform requirements."

In Strace we can see a segmentation fault (sigsegv):

1541| --- SIGSEGV {si_signo=SIGSEGV, si_code=SI_KERNEL, si_addr=NULL} ---
1541| +++ killed by SIGSEGV (core dumped) +++

Right before the process is killed in the same thread, we can see lots of libs being search and opened, but these were "out of place":
1541|  openat(AT_FDCWD, "/lib/liboneagentproc.so", O_RDONLY|O_LARGEFILE|O_CLOEXEC) = 3
1541|  open("/var/lib/dynatrace/oneagent/agent/config/ruxitagentproc.conf", O_RDONLY) = 3


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.X
  • UNIX

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

setup.sh not working, curses lib, Cruses library, Perl, Could not load curses library through perl, install on unix failed, upgrade on unix failed, dynatrace oneagent, unix, strace, Finished, return code is 0  , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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