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3428281 - An error during step "Set up Tricentis application" when provisioning Tricentis Test Automation via SAP Cloud ALM

Symptom

  • When attempting to provision Tricentis Test Automation for SAP, encountering error:
    An error occurred during step "Set up Tricentis application": Please try again in a few minutes.
    If the error persists, create an incident for SV-CLM-IMP-TAT.
  • Step 2 of Tricentis provisioning process (Provision Tricentis Tenant) fails.
  • Identity Provider (IDP) is a custom Identity Authentication Service (IAS) instead of an IAS linked to SAP Cloud ALM during its provisioning process.
  • Identify Provider is SAP IDP with Federation (Identity federation is chaining of identity providers to enable an end-user to get authenticated upstream of IdP -> not supported with normal Tricentis provisioning and requires SAP to manually create the Tricentis tenant)


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Environment

SAP Cloud ALM

Keywords

CALM, TTA , KBA , SV-CLM-IMP-TAT , Test Automation Tools for SAP Cloud ALM , Problem

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