SAP Knowledge Base Article - Public

3428290 - SAC Error message opening Analytical Application: "Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main')

Symptom

When the user opens the Analytical Application, an error message pops up: Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main'). Please contact your system administrator or the owner of the custom widget.

Environment

SAP Analytics Cloud 

Reproducing the Issue

  1. Open the Analytical Application
  2. Error:  Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main'). Please contact your system administrator or the owner of the custom widget.

Cause

The custom widget itself is not offered and maintained as part of SAP Analytics Cloud. It is possible to see the custom widget host server does not work anymore. It is also possible check the URL in browser directly and got the service unavailable message below.

"URL": "XXXXXXX.hana.ondemand.com/hana_writeback/customWidgets/uploadXLS/uploadXLS.js"

Service Unavailable

No server is available to handle this request, or the application XXXXXXXX.hana.ondemand.com is temporarily down for maintenance. Excuse us for the inconvenience.

Resolution

Reach out to the developer/consultant of the custom widget.

See Also

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Keywords

SAC, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Custom, Widget, URL, system, administrator, owner , KBA , LOD-ANA-AD , Analytics Designer , Known Error

Product

SAP Analytics Cloud 1.0

Attachments

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