3428290 - SAC Error message opening Analytical Application: "Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main')

When the user opens the Analytical Application, an error message pops up: Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main'). Please contact your system administrator or the owner of the custom widget.

SAP Analytics Cloud 

1. Open the Analytical Application
2. Error:  Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main'). Please contact your system administrator or the owner of the custom widget.

The custom widget itself is not offered and maintained as part of SAP Analytics Cloud. It is possible to see the custom widget host server does not work anymore. It is also possible check the URL in browser directly and got the service unavailable message below.

"URL": "XXXXXXX.hana.ondemand.com/hana_writeback/customWidgets/uploadXLS/uploadXLS.js"

Service Unavailable

No server is available to handle this request, or the application XXXXXXXX.hana.ondemand.com is temporarily down for maintenance. Excuse us for the inconvenience.

Reach out to the developer/consultant of the custom widget.

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