Symptom
When the user opens the Analytical Application, an error message pops up: Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main'). Please contact your system administrator or the owner of the custom widget.
Environment
SAP Analytics Cloud
Reproducing the Issue
- Open the Analytical Application
- Error: Something went wrong. The system couldn't load the custom widget 'com.sap.sample.uploadxls_1.x' (kind: 'main'). Please contact your system administrator or the owner of the custom widget.
Cause
The custom widget itself is not offered and maintained as part of SAP Analytics Cloud. It is possible to see the custom widget host server does not work anymore. It is also possible check the URL in browser directly and got the service unavailable message below.
"URL": "XXXXXXX.hana.ondemand.com/hana_writeback/customWidgets/uploadXLS/uploadXLS.js"
Service Unavailable
No server is available to handle this request, or the application XXXXXXXX.hana.ondemand.com is temporarily down for maintenance. Excuse us for the inconvenience.
Resolution
Reach out to the developer/consultant of the custom widget.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- 2851317 - Where can I find more information on SAP Analytics Cloud (SAC) for Planning features and documentation?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAC, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Custom, Widget, URL, system, administrator, owner , KBA , LOD-ANA-AD , Analytics Designer , Known Error
Product
Attachments
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