SAP Knowledge Base Article - Public

3428300 - Pricebook not available when landing from C4C into CPQ

Symptom

When landing from C4C into CPQ an error message is thrown: "Pricebook matching the provided distribution chain and currency is not available" and an alert box written "!Distribution Channel" becomes visible in the quote.

 

Environment

SAP SALES CLOUD CPQ integrated with SAP Cloud for Customer 

Reproducing the Issue

  1. On C4C open a quote in order to land in CPQ
  2. See the error message "Pricebook matching the provided distribution chain and currency is not available".

Cause

  • Pricebook not having all mandatory fields filled.
  • Market and Market Visibility not properly configured.

Resolution

  • Review if all mandatory fields of the Pricebook have been filled, as saving the Pricebook without filling all fields is possible (such as Valid From and Valid To).
  • Review if user is allowed to view the Market, in the Market Visibility Configuration.
  • After making the changes in the setup, in order to alert box with "Distribution Chain" message to be removed, it is required to recreate the Quote. 

See Also

Keywords

Pricebook, Market, Distribution Chain, C4C, Integration, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023