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SAP Knowledge Base Article - PreviewSymptom
- You have create a from the Agent Desktop (side-by-side mode) new ticket, after a chat interaction
- The Timeline has the Chat entry, but not the newly created ticket
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Environment
- SAP Service Cloud V1
- SAP Sales Cloud V1
- SAP Service Agent Console (Agent Desktop) Add-on
Product
SAP Cloud for Customer core applications 2311
Keywords
KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
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