Symptom
Unexpected termination of the data load for almost all data models. More than 70% of all loads have failed in the last 12 hours.
Error message ( 1st example): Import to model ended unexpectedly. Error code: 5021
Error message ( 2nd example): Import to model ended unexpectedly. Error code: 5021
Environment
- SAP Analytics Cloud 2023.21.16
Reproducing the Issue
This issue happens intermittently since December 2023.
When the issue happens, the data load to import the data into the models is organized via multi actions auch and multi action tasks in sac calendar. Since approx 24 hours users got a lot of failed multi action tasks. The reason is always an unexpected interruption of data import.
Cause
The refresh failures have been due to a memory management issue in the HANA-gateway service.
Resolution
The HANA-gateway team was already aware of this issue and they had deployed a fix.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
Keywords
Calendar, SAC, SAP, Items, Performance, Slowness, Freezing, Load time, Respond, Admin mode , KBA , LOD-ANA-XUS , User assistance, performance statistics , Problem