SAP Knowledge Base Article - Public

3428366 - Unexpected termination of the data load for almost all data models in SAC happens intermittently

Symptom

Unexpected termination of the data load for almost all data models. More than 70% of all loads have failed in the last 12 hours. 

Error message ( 1st example): Import to model ended unexpectedly. Error code: 5021

Error message ( 2nd example): Import to model ended unexpectedly. Error code: 5021

Environment

  • SAP Analytics Cloud 2023.21.16 

Reproducing the Issue

This issue happens intermittently since December 2023.

When the issue happens, the data load to import the data into the models is organized via multi actions auch and multi action tasks in sac calendar. Since approx 24 hours users got a lot of failed multi action tasks. The reason is always an unexpected interruption of data import.  

Cause

The refresh failures have been due to a memory management issue in the HANA-gateway service.

Resolution

The HANA-gateway team was already aware of this issue and they had deployed a fix.

See Also

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Keywords

Calendar, SAC, SAP, Items, Performance, Slowness, Freezing, Load time, Respond, Admin mode , KBA , LOD-ANA-XUS , User assistance, performance statistics , Problem

Product

SAP Analytics Cloud 1.0