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3428516 - ASE installation on Windows failed with 'Unable to load locales zip' - SAP ASE


  • The following messages are output at the end of the installation:
    The installation failed.
    Please check the installer log file "C:\SAP\log\ASE_Suite.log' and consult Support at

  • You can see a lot of fatal errors in the ASE_Suite.log
    Installation: Unsuccessful.
    139 Successes
    0 Warnings
    23 NonFatalErrors
    22 FatalErrors

  • You can find the 'Unable to load locales zip' error and stack traces in ase.log and other logs:
    Unable to load locales zip: C:\Users\Administrator\AppData\Local\Temp\2\Temp1_ASESERV160003P_14-20012095.ZIP
    java.lang.NullPointerException: while trying to get the length of a null array loaded from the first parameter of the method
        at Source)
        at com.zerog.ia.installer.util.ExternalPropertyLoader.createZipName(Unknown Source)
        at com.zerog.ia.installer.util.ExternalPropertyLoader.ab(Unknown Source)
        at com.zerog.ia.installer.util.ExternalPropertyLoader.loadExternalProperties(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.b7(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.a9(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.av(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
        at com.zerog.ia.installer.Main.main(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(
        at java.lang.reflect.Method.invoke(
        at com.zerog.lax.LAX.launch(Unknown Source)
        at com.zerog.lax.LAX.main(Unknown Source)



SAP Adaptive Server Enterprise (ASE)  16.0 all versions


SAP Adaptive Server Enterprise 16.0


KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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