3428734 - Non-ARM return delivery cannot be completed, DQE status 1

In embedded EWM and IOT3 inspection is activated for a warehouse. A simple return delivery (not using Advanced Returns Management) is created for this warehouse, where it is not expected to do quality inspection of stocks. IOT3 inspection is activated in customizing. The EWM return delivery has DQE status active and at goods receipt, the delivery item will have Q01 docflow added without a real document behind the docflow. The stock receives inspection reference (inspection ID type "F" is visible in the stock, but the inspection document number is not visible), and same may also be seen on the GR WT. Such deliveries cannot be closed, as there is no real quality inspection document that can be decided. Therefore, the delivery DQE status will not change to 9 and so DCO status will not change to 9, either. As the EWM delivery is not getting completed, the corresponding ERP return delivery remains open, too.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Extended Warehouse Management (SCM-EWM)
• SAP Extended Warehouse Management - Quality Management (SCM-EWM-QM)
• SAP Extended Warehouse Management Delivery Processing (SCM-EWM-DLP)
• SAP Extended Warehouse Management Warehouse Order Processing (SCM-EWM-WOP)
• SAP Service Parts Management (LO-SPM)
• between SAP S/4HANA 1709 and SAP S/4HANA 2023

embedded EWM, IOT3, return inspection, document flow, physical stock, INSPID not visible, INSPTYP F, INSP_MM message not sent, delivery item closing indicator not set, DQE 1, DCO 1, simple return, unwanted inspection, incorrect stock reference, return delivery , KBA , SCM-EWM-QM-RP , Returns Processing , SCM-EWM-WOP , Warehouse Order Processing , SCM-EWM-DLP-SF-RT , Returns , LO-SPM-RET , Complaints and Returns , Problem