Symptom
- Users face performance issues in Launchpad when users try to log in, open reports, and edit reports intermittently.
- Also, we have noticed that the below error popped up when slowness was noticed.
Error: “Something went wrong. If the issue persists, log out and log in again.” - Trace logs collected from the logging folder when the slowness is observed.
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Environment
- SAP BusinessObjects Business Intelligence platform 4.3 SP03 Patch 3
- OEL Linux Linux 7.9 (3.10.0-1160.76.1.0.1.el7.x86_64)
- Tomcat application server (bundled) 9.0.71
- SAP JVM / 8.1.089 / 8u341
- Infolytik Metaminer versions lower than 5.2.5996
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
SAP BI 4.3 logon open edit reports slowness performances Infolytik Metaminer queries , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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