SAP Knowledge Base Article - Public

3428804 - OnboardingExternalUser Role Automatically Reactivates After Deactivation - Onboarding

Symptom

The 'OnboardingExternalUser' role is automatically reverting back to active status after deactivation.

Environment

SAP SuccessFactors Onboarding

Cause

Expected behavior. The 'OnboardingExternalUser' is an Out-of-the-Box (OOTB) role that the system creates when you activate Onboarding in Provisioning.

Resolution

The OOTB roles need to be available as configured at the moment of activation to ensure system health. As OnboardingExternalUser is an OOTB role, the application will recreate it if it doesn't exist.

See Also

2884949 - Default Roles and Groups Not created once is enabled - Onboarding

Custom OnboardingExternalUser Role not working - Onboarding

Keywords

Onboarding, obx, OOTB, Out, of, the, box, role, external, user, OnboardingExternalUser, unable, inactive, enable, disable, reactivate , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding all versions