Symptom
You have created the balance confirmation run and Credit memo and its cancellation is not picked in the Run.
Environment
Business ByDesign
Reproducing the Issue
- Navigate to Receivables work center.
- Open Relevant Balance Confirmation you see Credit memo and cancellation not included in the run.
Cause
System design
Resolution
Balance confirmation run picks only items which are currently open in account monitor and having accounting transaction date less than equal to passed 'Cut-off Date' value.
Cancellation invoice is not getting stored in backend register, so it will not be considered for run.
In current scenario, credit memo invoice is already cancelled and balance confirmation run was created after the cancellation date with cut off date before both Run and Cancellation dates.
Also 'Return Date' is the date by which company is expecting confirmation from customer/supplier for balance confirmation letter which they sent.
Keywords
Balance confirmation, Credit memo, Cancellation , KBA , SRD-FIN-ACR , Receivables , Problem