SAP Knowledge Base Article - Public

3428859 - User incorrectly ineligible for rewards - Rewards & Recognition

Symptom

When trying to nominate employees no award program is displaying even though employee is eligible for rewards.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Rewards & Recognition

Reproducing the Issue

  • Go to rewards page
  • Select an employee that is supposed to be eligible for rewards
  • No award program is displayed

Cause

Issue is currently happening for users rehired via onboarding. To confirm that user source is ONB, it can be done in provisioning in the "Check Valid EC Users" tool. 

As a customer, you do not have access to Provisioning. Please engage a Certified Partner to assist with checking this configuration.

Resolution

Engineering team is currently working on this issue and this KBA will be updated accordingly. In the meantime, please use dynamic group as a workaround to make employees eligible.

Keywords

rewards, recognition, award, eligibility, dynamic, group, no, display, program, available, employee, user, UI, instance, run, job, rehire , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Known Error

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions