Symptom
When trying to nominate employees no award program is displaying even though employee is eligible for rewards.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Rewards & Recognition
Reproducing the Issue
- Go to rewards page
- Select an employee that is supposed to be eligible for rewards
- No award program is displayed
Cause
Issue is currently happening for users rehired via onboarding. To confirm that user source is ONB, it can be done in provisioning in the "Check Valid EC Users" tool.
As a customer, you do not have access to Provisioning. Please engage a Certified Partner to assist with checking this configuration.
Resolution
Engineering team is currently working on this issue and this KBA will be updated accordingly. In the meantime, please use dynamic group as a workaround to make employees eligible.
Keywords
rewards, recognition, award, eligibility, dynamic, group, no, display, program, available, employee, user, UI, instance, run, job, rehire , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Known Error